Lost Ark Creator Program Guidelines

Thank you for for showing interest and a desire to create Lost Ark content! We value the work that Content Creators do for the community and our mission when we launch the Creator Program is to support and empower you in your quest to deliver high-quality content to your audience. Your participation will also help us generate excitement for a game that we hope the community enjoys as much as we do.

This program offers Creators potential access to special benefits – such as promotional giveaway codes, early access to unreleased game content, a direct line of communication with the Lost Ark team, physical goods, and invites to private parties and events – at no cost.

However, if you elect to participate in the program, you must agree to follow the rules below.

Amazon Games Code of Conduct and Content Usage Policy

Lost Ark strives to empower positive members of the gaming community. That’s why you and your content must meet (and we expect you to exceed) the behavior standards described in our Code of Conduct and Content Usage Policy, as well as any behavior standards or similar policies posted by the platforms you create content on, such as Twitch, Twitter, YouTube, Instagram, etc.

Audience Giveaways

At times we may send you promotional keys (or codes) for you to give away to your community. If you choose to give away these keys, the following restrictions apply. The promotional keys we provide you are for your audience only. You may not sell keys or provide them to any third party as a prize for a giveaway that is not conducted by you for your community. Please note that your giveaway must also comply with all applicable laws regarding sweepstakes or raffles.

Tell the Audience You’re “Supported by Amazon Games” (it’s the law)

Being honest with customers is really important. U.S. and int’l law require you to tell your audience that you are part of the Creator program and you are receiving benefits from the Lost Ark team. If you don’t follow these rules the Federal Trade Commission may fine you and Amazon, and we may need to terminate your participation in the program – all of us need to take this seriously. Here’s what to do to make it clear to your audience that you have a relationship with us:
   •   In the caption for your stream, within the first 3 lines, say “Supported by Amazon Games” or similar text that we have approved.
   •   During your stream, periodically tell your audience “This stream is supported by Amazon Games” or “Thanks to the Lost Ark devs for early access,” or a similar verbal statement.
   •   In the stream video, superimpose the disclosure asset we provide to you.
   •   In your social posts about Lost Ark, include #LostArkCreator, #ad, or #sponsored.
We may provide you additional disclosure requirements during the program.
For more information on this disclosure requirement, please read and familiarize yourself with the FTC’s Disclosures Guidance for Online Influencers.

Your Content

You agree that you are responsible for all content on your channel, and Amazon is not responsible for any content on your channel or your conduct. At times, we may amplify (e.g., retweet, promote, or boost) the content you create to promote Lost Ark. When possible, we will include the original channel post/link to give you credit.

Confidential Information

At times, the Lost Ark team may give you access to unreleased game content or discuss upcoming products or features with you. This access is a privilege and should be respected. Please treat any non-public information made available to you in relation to Lost Ark, the Creator program, or Amazon Games generally as confidential unless explicitly told otherwise by a member of the Lost Ark team in writing.

Relationship with Amazon Games

Benefits provided to you should not be confused with employment by Amazon. You are not an employee of Amazon and remain an independent content creator; however, as noted above, you must clearly identify yourself as a Lost Ark Creator. If required, you agree that you will provide to us any tax reporting or similar information requested.

Removal from the Program & Revoked Support

You acknowledge and agree that your ongoing participation in the Lost Ark Creator program and your eligibility to receive benefits is at our sole discretion. If you fail to comply with the Amazon Games Terms of Use or these program rules, or otherwise conduct yourself in a manner that we find to be inappropriate or harmful to the community, you may be removed from the program and have your support revoked. If removal occurs for this reason, you will no longer receive program benefits and none will be owed to you, and you agree that you will not attempt to re-join or apply to the program under your own identity or any other identity.

Revisions

Program support is subject to change without notice. We also reserve the right to make changes to these program rules as our game and community evolves.